Bitcoin21 FAQ – Your Questions, Our Answers

We stand for high-quality Bitcoin everyday clothing – basics that accompany you every day. Our products are designed to look good, feel great, and accompany you for a long time.

Our focus is on high quality. We choose materials that feel good, look great, and are durable. You can find the exact materials for each product in the descriptions – so you always know what you're getting.

The fit is detailed in the product descriptions. Our oversized pieces like the Bitcoin Hoodie and the Bitcoin Heavy Oversized T-Shirt are generously cut. We recommend ordering 1-2 sizes smaller if you do not like it oversized.

Simply choose your desired color and size, add the product to the cart, and you're ready to go!

We accept all common payment methods – of course, Bitcoin as well!

Of course, your payment is safe with us. We use secure payment providers and protect your data.

Unfortunately, that is not possible at the moment.

We ship as quickly as possible! Within Germany, the delivery time is usually 3 to 5 working days. Sometimes it varies depending on your location or if a product is currently out of stock. For international orders, it may take a little longer.

Shipping costs a flat rate of €4.99. For orders of €75 or more, shipping is free.

We know that Bitcoin users are at home all across Europe. That is why we ship to all EU countries.

Shipping to America and other continents is our goal – currently, however, we cannot yet offer this in standard shipping.

If you are unsure whether we deliver to your location, you can contact us anytime at info@bitcoin21.shop.

You can easily return products by sending the goods back to us. Make sure that the items are unworn and in their original packaging, and write to us at info@bitcoin21.com - we will assist you with the return shipping. Once your return has arrived at our warehouse and has been checked, we will process your return.

You have the legal right of return for 14 days. Within this period, you can cancel the order and return the products – completely hassle-free.

As soon as your return has been processed, we will refund your purchase amount as quickly as possible. The exact time depends on your bank or payment method, but you should generally receive the refund within a few business days.

Please check your order carefully upon receipt. If your item is damaged or defective, it is best to contact us immediately. This way, we can quickly assess the problem and offer you a suitable solution – whether it's a replacement, repair, or another form of resolution. The sooner you reach out, the faster we can help!

You can easily reach our customer service through the chatbot at the bottom right of the website. Alternatively, you can also write to us via email at info@bitcoin21.shop or contact us through our social media channels (Instagram and X).

There is currently no telephone hotline, but our support team is quickly available for you via chat and email.

Our support team reviews inquiries around the clock. During high volumes of requests, there may be short delays, but you will receive a response within 24 hours at the latest.